Customer Support

Zendesk
AI Assistant

Get a Zendesk AI assistant that lives in Slack. Ask questions, get summaries, and handle Zendesk tasks — without leaving your workflow.

Get started →How it works

$350/mo · Set up in 5 minutes · Cancel anytime

Agents

Cody

Orchestrator

Connected to Zendesk

Triaged 8 new tickets in Zendesk →

Zendesk Agent

by Cody · Active in Slack

TicketsTriageSummaries

Zendesk agent deployed

Start using agent

$350/mo · Set up in 5 minutes · Cancel anytime

Answers questionsSurfaces insightsDrafts updatesMonitors changesSummarises dataSpots problems

Use cases

What Cody does with Zendesk

Real tasks your team can delegate to Cody — no setup beyond connecting Zendesk.

Queue triage assistant

Use AI to classify incoming tickets in Zendesk, spot urgent issues, and route conversations to the right queue or owner.

Reply drafting with context

The assistant can draft support replies using customer history, product context, and your team’s support guidelines — while keeping a human in the loop.

Voice-of-customer summaries

Summarise recurring complaints, bugs, and feature requests from Zendesk so product and engineering see the patterns, not just individual tickets.

Examples

Ask Cody anything about Zendesk

Type these directly in Slack — Cody handles the rest.

@codyWhat are the most common complaints this week?

@codyHow many tickets are unresolved after 24 hours?

@codySummarise what customers are saying about [feature]

@codyWhich support agents have the highest open ticket count?

Setup

Zendesk AI assistant
in 3 steps

No technical skills needed. Cody connects to Zendesk and starts working in minutes.

Create your Cody account

Connect your Slack workspace

One click to add Cody to Slack. It gets its own dedicated server.

Start asking about Zendesk

Mention @cody in any channel or DM. Ask about Zendesk data, request summaries, or delegate tasks — Cody replies in seconds.

Get started →

< 5 min

Average setup time

24 / 7

Always available

Slack

Works where you work

$350

Per month, all-in

About the tool

About Zendesk

Zendesk's API is well-documented and relatively approachable. Connecting it to OpenClaw means your support team can get queue snapshots, ticket details, and customer histories directly in Slack.

Common
questions

What can Cody actually do with Zendesk?

Cody can answer questions about your Zendesk data, summarise records, surface trends, draft content or updates, and flag issues — all inside Slack. It works as a conversational layer on top of Zendesk, so your team gets answers without switching tabs or learning new dashboards.

Does Cody replace Zendesk?

No. Cody is an assistant layer that sits on top of Zendesk. It makes Zendesk easier to use for the whole team by letting people ask questions and get useful answers in natural language, without needing to be power users of the tool itself.

How long does it take to set up?

Under 5 minutes. You subscribe, connect your Slack workspace, and Cody spins up its own dedicated server. There's no complex configuration required to get started.

Is my Zendesk data safe?

Yes. Every Cody customer gets a private, dedicated EC2 instance — your data is never on shared infrastructure. Credentials are encrypted at rest using AES-256-GCM, and your data never trains any model.

Can I use Cody with Zendesk and other tools at the same time?

Yes. Cody can work across multiple tools simultaneously. If your team uses Zendesk alongside other platforms, Cody can answer questions that span multiple systems and pull context from wherever it's relevant.

Get started today

Zendesk AI assistant
in your Slack

Cody has Zendesk integration built in. Get queue snapshots and ticket context in Slack without API tokens or proxy setup.